Refund and Returns Policy

At Picante Clothings, we want you to have a positive shopping experience. If you are not completely satisfied with your purchase, please contact our customer support team to discuss your return or refund request.

Returns

If you wish to return an item, please contact us at [email protected] with your order number and details of the product you would like to return.

Returned items should be unused, unworn, and in their original condition, with original tags and packaging where applicable.

Refunds

Once we receive and inspect your returned item, we will review your request and notify you of the outcome.

If your refund is approved, the applicable amount will be refunded to your original payment method. Please note that the time required for the refund to appear in your account may vary depending on your payment provider.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible at [email protected].

Please include your order number, details of the issue, and photographs of the item where appropriate so our team can review the matter and assist you.

Non-Returnable Items

Certain items may not be eligible for return due to their nature or condition. Items that have been worn, used, damaged after delivery, or returned without their original condition may not qualify for a refund.

Return Shipping

Customers may be responsible for return shipping costs unless the item received was incorrect, damaged, or defective.

We recommend using a tracked delivery service when returning an item, as we cannot be responsible for returns that are lost in transit.

Contact Us

For questions about returns or refunds, please contact:

Email: [email protected]

Please include your order number and a clear description of your request so we can assist you efficiently.

Picante Clothings reserves the right to update this policy when necessary.